He's entitles to his opinion. He paid his money to watch that DVD. If someone doesn't like something, they've got just as much right to say so & why, as someone else who did.
And, yes, Lara has the same right to go into his place of work &, if she believed it to be unsatisfactory, to tell her friend, forum sites or wherever else she chooses to use that right to express her dissatisfaction.
Sure, someone who has chosen a more public life would incur more public criticism but no one forced them into a public life, they chose it for themselves. But that does not put them above criticism. It's an occupational hazard that people with more public lives have to accept & deal with. I'm sure she's had many good things said about her too so, like the rest of us, has to take the yin with the yang.
...Her acting was average at best and yet way above any other actors 
...Don't waste 90 mins watching this one 
...
