phunkyfeelone wrote:
The installation process is already looking to be a cock-up.
I had notification from NBN months before actual installation (maybe eight or nine months?) that site inspection and "civil" installation would take place shortly and that I didn't need to be home as they didn't require access to the inside of the house.
I work from home, so it didn't really matter to me anyway. But the guys that did the site inspection knocked on my door and explained to me exactly what they had done, what they were going to do today, and what I could expect to follow later.
They couldn't have been clearer. They ran a new line to the pole across the street (which carries the HFC cable) and put a new box on the outside of the house. As they left they said that I would receive a letter in several months time that would confirm the network was active, and that I needed to arrange for the installation to be finalised by my chosen provider. That would require access to the inside of the house, so I would need to be home.
Not quite the way that it worked out.
Once I engaged the provider (Optus) they arranged two appointments. The first one for the "cable guy" who was from NBN, and the second one from Optus a couple of days later. Turns out that was merely to check that everything was running, he didn't even check the work done: So that could have been done by phone. The only thing wrong was that the landline was not ringing when someone called. That was an exchange thing, which they fixed within 24 hours.
Given the horror stories that I have heard, I thought my experience was relatively painless. Apart from the flakey Router, which has now been replaced, everything runs like a dream. (fingers crossed).
Maybe I just got lucky, but I hope the rest of your installation is also relatively painless.
Here's the results though. This is at the time of posting, and while my VPN is running.
