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 Anyone else having trouble paying for netflix? 
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Postby christelvr69 » Sun May 24, 2015 4:24 pm


Hi Guys, I have had Netflix for the past month, and now it is time for my first month paying for Netflix. I got a email today saying my payment details declined. I logged in to recheck the details and it keeps saying "we cannot verify your card details, please try again" I am hoping Netflix is having problems on their end, as I have used both my visa debit and my normal CC and the payments have both failed.

my cards both have money in them, so I know it isn't the card at fault. any ideas?


Monty Burns

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Sun May 24, 2015 4:24 pm
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Postby wolverine » Mon May 25, 2015 12:18 am


I am having some trouble with them. They charged my credit card 7 times yesterday and once today, 14.99 each time but pending. I called them on their 1800 number and spoke to some guy in Utah. He confirmed they are having issues with payments in Australia and New Zealand and assured me that only one payment will be charged, others will be refunded.

Maybe give them 2-3 days before you call them if the problem doesn't go away. I was on hold for about 8 minutes.


Capo Bastone
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Postby phunkyfeelone » Mon May 25, 2015 12:52 pm


wolverine wrote:
I am having some trouble with them. They charged my credit card 7 times yesterday and once today, 14.99 each time but pending. I called them on their 1800 number and spoke to some guy in Utah. He confirmed they are having issues with payments in Australia and New Zealand and assured me that only one payment will be charged, others will be refunded.

Maybe give them 2-3 days before you call them if the problem doesn't go away. I was on hold for about 8 minutes.


Good way for them to raise capital, over\multi charge, then refund only when people complain or 30 days later. In the interim, invest that money.
They make a return on the money, and possibly offer free content as an apology.


Ned Flanders
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Mon May 25, 2015 12:52 pm
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Postby wolverine » Mon May 25, 2015 1:05 pm


Status of charges is "Pending", which I think means they don't have the money yet. I used term "refund" wrongly, it works similarly to hotel charges card imprint. They need to make another request to the bank to claim the money, otherwise bank puts it back onto the card.


Capo Bastone
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Postby Logan_G » Tue Jun 23, 2015 7:03 pm


I had somewhat similar situation, but luckily,my Foxtel contract hadn't suffered. :) https://www.comparetv.com.au/offer/foxt ... act-offer/


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