I am having some trouble with them. They charged my credit card 7 times yesterday and once today, 14.99 each time but pending. I called them on their 1800 number and spoke to some guy in Utah. He confirmed they are having issues with payments in Australia and New Zealand and assured me that only one payment will be charged, others will be refunded.
Maybe give them 2-3 days before you call them if the problem doesn't go away. I was on hold for about 8 minutes.
Good way for them to raise capital, over\multi charge, then refund only when people complain or 30 days later. In the interim, invest that money.
They make a return on the money, and possibly offer free content as an apology.